Privacy Policy
Your privacy matters to Pool Service USA.
Your privacy matters to Pool Service USA.
Your privacy matters to Pool Service USA. This privacy notice discloses the privacy practices for POOL SERVICE USA INTERNATIONAL, LLC (Doing Business As Pool Service USA) and applies solely to information collected by our website, www.poolserviceusa.com.
This privacy notice will notify you of the following:
We are the sole owners of the information collected on this site. We only have access to or collect information that you voluntarily give us via website forms, email, or other direct contact from you.
We will use your information to respond to you regarding the reason you contacted us. We will not sell or rent this information to anyone. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (such as scheduling a service visit or fulfilling an order).
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address (support@poolserviceusa.com) or phone number (1-866-793-7665) listed on our website:
We take strict precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the website address.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (such as billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, please contact us immediately at support@poolserviceusa.com.
In order to request quotes, schedule appointments, or use certain features of this website, a user may be required to complete a registration or contact form. During this process, a user is required to provide certain information such as name, company name, phone number, and email address. This information is used to contact you about the products and services on our site in which you have expressed interest.
To purchase services or products from us, you must provide contact information and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you.
We use cookies on this site to help improve access and identify repeat visitors. Cookies allow users to avoid repeatedly entering the same information and help us track user interests to enhance their experience. The use of a cookie is not linked to any personally identifiable information on our site.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any website that collects personally identifiable information.
Phone numbers and mobile information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
If you have consented to receive text messages from Pool Service USA, you may receive messages related to Customer Care, including:
Example Message: "Hello, this is a friendly reminder of your upcoming pool service with Pool Service USA scheduled for tomorrow between 8:00 AM and 12:00 PM. Reply STOP to opt out of SMS messaging at any time."
Message frequency varies depending on the type of service and communication required (typically up to 2 SMS messages per week for active service appointments).
Standard message and data rates may apply depending on your mobile carrier's pricing plan.
You may opt in to receive SMS messages from Pool Service USA by checking the optional SMS consent box on our online contact forms at www.poolserviceusa.com.
Last Revised: September 16, 2026